Frequently Asked Questions

What are our opening hours?

Our opening hours are 90.00 – 17.00 Monday to Friday. We are unable to respond to messages outside of office hours, but we will aim to resolve your query as soon as we are back.

How long will shipping take?

For our standard delivery please allow 3-5 working days for delivery. For next day delivery please order before 1pm. Orders after 1pm will be despatched the following day. 

My order hasn’t arrived, what can I do?

If your order has not arrived after 7 working days, please let us know via our ‘contact’ section, or call us on 01952 238790 or email retail@digigroup.co.uk, and we can look into this for you.

I don’t like my item; can I get a refund?

We believe customer satisfaction is key, this is why we offer a 30 day no fuss refund period. If you are not happy with your purchase, please contact us prior to returning the unit so we can advise on our refund procedure.

Do I have warranty on my device?

Yes! Your warranty period starts from the date of purchase and will be in place for 12 months. During this period we will repair your item, if a repair is not possible we will replace the product for you. If you would like to know more about our warranty agreement. 

My item is faulty, what should I do?

If you suspect you may have received a faulty item please give us a call straight away, we will of course resolve this immediately for you. Or, if you need help setting up your device, please contact us and we'll be happy to advise. 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Buy Now Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

What do grades Very Good, Good and Average relate to in your product descriptions?

Our grades relate to the standard industry formula for describing the condition of a used or refurbished product. These are detailed below:

  • Very Good – This condition is a grade A device. It appears new or has only very minor signs of handling or wear.
  • Good – Grade B. May have scratches, chips or other forms of light cosmetic damage.

What payment methods do we accept?

We use PayPal to process all web orders. PayPal is a secure online payment system which accepts all major credit and debit cards: Master Card, Maestro, Visa, Visa Electron, Solo and Direct Debit, in addition to payments from a PayPal account if you have one.

Where can I view your Terms and Conditions?

Our Terms and Conditions, Terms of Service and Privacy Statements can be downloaded using the below links:

Terms and Conditions

Privacy Policy

Refund Policy

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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