Collection Policy

Once you have placed your order on-line, we will contact you by e-mail or by telephone and provide you with your unique reference number, along with details of when your purchase will be ready for collection.

When you come to collect your purchase, if you paid by card you must bring one form of identification and the card you used to make your purchase. If you made your purchase through PayPal, you must bring two forms of identification.

Your ID must match the billing information on the card you used to make your purchase. If you completed your transaction using PayPal, your ID must match the PayPal billing account address.

Examples of suitable identification (ID) include your full driving licence (which contains your address), utility bills, and bank statements. If you bring utility bills or bank statements as proof of purchase, they must be less than 6 months old. Passports are not sufficient forms of identification because they do not contain your address.

If you do not bring the correct forms of identification, we cannot release your order.